Review Management
Jason Abshire

Facebook Recommendations: An Underrated Gold Mine for Social Proof

It’s the gold rush most business owners ignore. According to Statista, Facebook has 2.41 billion monthly active users as of Q2 2019. It’s no surprise to most of us that Facebook is a social media behemoth. Here’s the surprising part. Facebook states that one in three people use the platform to look for recommendations and

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Review Management
Jason Abshire

4 Major Barriers Preventing Your Happy Customers From Writing Positive Online Reviews

It’s frustrating isn’t it? You’ve exceeded your customer’s expectations. You’ve under-promised and over-delivered. Maybe you’ve taken a loss for them. Or you’ve pulled a series of all-nighters.  You’ve gone above and beyond.  When you talk to them, they’re full of praise. So why won’t they do it? Why won’t they write a review? Barriers. Barriers

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Review Management
Jason Abshire

How to Fully Optimize Your Google My Business Listing

Everyone is Searching The internet has completely transformed business and culture. We’ve entered into an information golden age. You can find exactly what you’re looking for and a route to where you’re going in a just a few seconds. Need to go to the airport? Easy. Want to get a rental car? Done. Hungry? No

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Review Management
Jason Abshire

9 Customer Service Hacks To Win Rave Reviews

No matter your industry, quality customer service has become a major differentiating factor for businesses. If your customer service team is not up to snuff, your company will be hemorrhaging revenue. To be honest, quality customer service is not complicated. Essentially, your customers need to embrace theses mantras: Be humble Be helpful Be friendly Be

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Review Management
Jason Abshire

Are The Wrong People Managing Your Online Reviews?

Comcast hates customers. At least, that’s been their reputation for as long as anyone can remember. When it comes to online reviews, it seems like no one’s behind the wheel. No one seems to be managing or responding to their nightmarish reviews. A customer service rep changed the name on Ricardo Brown’s bill to Assh*le

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Review Management
Jason Abshire

Want Amazing Reviews? Make a Face-to-Face Request

You’ve worked wonders for your customer. Now it’s time to ask for their feedback. Which usually triggers our fears of rejection. Many of us take the easy way out. We send out a quick email asking for a review ..It’s fast, convenient and free. It also removes us from the awkward feelings that follow a

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Review Management
Jason Abshire

Unlock the Post-Sale Review: Personalizing Your Email Campaign

Does the word solicit make you cringe? Since the days of the door to door salesmen, solicitation has become synonymous with an unwanted request. But soliciting a review from a happy customer does not have to be a dirty transaction. Sure, happy customers love to refer their friends and family to services that they know

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Review Management
Jason Abshire

7 Unique Email Templates For Requesting Online Reviews

They hate it when you ask. You know it, they know it. But experts are encouraging you to do it. “Ask your customers for reviews,” they say. “You’ll regret it if you don’t,” they imply. Over and over you’re bombarded with advice that tells you to get out there, go grovel and beg for that

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Review Management
Jason Abshire

How Local Businesses Create Legendary Customer Relationships

Admit it. You’d love to have an army of eager, passionate customers. The kind that tells anyone and everyone they meet about your business. These customers are in love with your product or service. They trust you implicitly, never haggling or complaining about price. They buy often, spending more money each time. They beg and

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Review Management
Jason Abshire

An Online Review Wake Up Call for Doctors and Lawyers

Her doctor almost killed her… That’s Wendy Wester’s claim. She went to see Dr. Alan Brown, an orthopedic surgeon after her knee injury, when she was hurt skiing. Brown diagnosed her injury as an MCL tear. Wester was rushed to the emergency room after she experienced severe pain. Doctors ordered an MRI and found she

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